Terms & Conditions
Access to this site and the use of its services is subject to the general terms and conditions set forth below. If you (the User) continue to visit this site, it will be understood that you agree to the Terms and Conditions. In addition, if you carry out electronic commerce activities, you agree to abide by the terms and conditions stipulated by NAME OF THE COMPANY (COMMERCIAL) / website.com, hereinafter NAME OF THE COMPANY. Commitment of the user: The user undertakes to keep website.com harmless and not commit it to actions, claims, demands or responsibilities derived from the violation on its part of these terms and conditions.
The company will not be responsible for accidents caused by the use of the product, these will be the sole responsibility of the client, both possible personal and / or material damage.
The company will not be responsible for possible damage to health that may be generated by the use or abuse in the use of the products, the client will be responsible for knowing or consulting with a medical professional or another that he deems appropriate about the appropriateness or not of the use of the product given their personal health situation, being the responsibility and account of the client both the personal and material risks that may arise.
At this stage the user must choose a form of payment, and a form of dispatch. It is mandatory and the user's sole responsibility to fill out the shipping information for the products.
Any purchase made on our website will be duly documented and formalized with the delivery of an electronic invoice or ticket, a document that will accredit all possible post-sale movements (changes and returns).
By accepting the transaction, the user agrees to all the conditions previously described and signed in this document of Terms and Conditions.
In the event of a failure or damage, the equipment will be reviewed by the technical service to generate an eventual repair or change of part with the factory defect when it cannot be fixed.
The product will be repaired/changed under warranty as long as it is diagnosed that the object or product has obvious manufacturing or material defects, not covering wear of parts and/or parts caused by the use of the product, nor by user misuse. . In the event that the failure was user misinformation, our after-sales service will provide the necessary information so that the customer can properly use his equipment.
Equipment that is repaired or replaced by a new product will maintain the same product warranty period from the original purchase date.
This guarantee will not be valid for the use of our products that profit from it or that lease it.
The guarantee loses validity with the intervention of personnel outside our company.
Returns or exchanges of products that present damage caused by any external cause, especially by accidents, blows, misuse, unauthorized intervention or effects of nature will not be accepted.
The exchange or return must be requested within the first 10 days after the purchase either by sending an email to: email@example.com or by calling +NUMBER. Once the contact has been made, the product must be physically delivered, presenting the respective sales tax document, in (CITY), taking it to our Technical Service located at …………………………... from Monday to Friday from XX to XXhrs.
In case the client is from the regions, send an email to firstname.lastname@example.org mentioning the product and reason for return, also make sure to send the phone so that within 24 hours an executive can contact you and coordinate the shipment of the product to our office located in ……………………….. through Chilexpress, and later the return of the money can be coordinated through a bank account.
To guarantee the refund of your money, the returned products must be intact (unused) and in their original packaging.
If the change or return is due to size or color, they must send the product to our informed address, whether it is from Santiago or Regions, in the latter case, the transport to and from the country is the responsibility of the customer.
Our site is affiliated with Transbank with the Webpay Webservices PST system as a means of payment that ensures the security of online debit and credit card purchases. If you want to know more about the secure payment service Webpay Webservices PST you can visit: http://www.transbank.cl
If the purchase has been made and accepted by Transbank, you will receive a confirmation message by email detailing your order, shipping and billing information if you had requested it in the purchase process.
* All transactions are subject to confirmation of online payment (authorized transbank transaction code) and it is possible to pay with both debit and credit cards.
** Does not constitute a sale until the operation is approved.
B. VIA ONLINE STORE WITH ELECTRONIC TRANSFER
You can choose the payment option with Electronic Transfer, in which case the client has 5 hours to make said transfer to the data specified during the purchase process or to the confirmation email that will arrive after confirming the purchase. The payment must be notified to the email email@example.com.
C. EXCLUSIVE OFFERS ON website.com
All the mentioned offers of our products are exclusive to our website, and withdrawals can only be made in our face-to-face showroom if the user so prefers.
Once the purchase is made, a tracking number is generated almost immediately, which often indicates that the package is still in our hands, this is normal since it is generated automatically and many times several hours pass until the company withdraws from our Offices.
The prices in each of the products are valid only for the products, and do not include additional values related to Dispatch, additional guarantees and others from transportation and means of payment.
The offers published on our website are only valid for the stipulated dates and/or until stocks last, which are duly published in each of them.
We reserve the right to change prices and offers without notice.
If you have any questions or queries regarding the purchase process, you can send an email to firstname.lastname@example.org or call +NUMBER.